How booking works

How booking is organized

Three sides work together on one request. Everyone sees the same data.

Agency

A booking agency that represents artists. It answers requests, sets the fee and keeps the calendar.

Artist

The performer. The artist confirms which agency represents them and uploads the rider and press kit.

Client

The organizer of an event: a club, a festival or a private host. The client sends the request.

A request is the main object. It holds the date, the place, the conditions, the documents and the history of every change.

A hold is a temporary reservation of a date before the deal is final. When a hold is confirmed, it becomes a request.

Only an agency can add an artist, and it can work with the artist only after the artist confirms the link. This protects artists from fake agents.

Register an agency

Create a booking company, get a code and have your artist confirm it: the whole route, screen by screen.

Before you start. A verified artist account cannot create a company, so register with a separate account, for example a manager's. The account must have an email: booking requests and a copy of the code go there. Agree with the artist in advance: a company with no confirmed artist is turned off 6 days after it is created.

Agency: create the company and get a code

Artist: confirm the agency

Add another artist

If something goes wrong

The code is used or not found

It has already been used, it expired after 6 days, or a newer code replaced it. Ask the agency for a new one.

The artist already has an agency

An artist can have only one confirmed agency. Unlink the current one: a refusal does not use up the code, so the same code works afterwards.

There is no Artist booking tab

It appears only on a verified artist account. Verify the artist profile first.

There is no Create agency button

A verified artist cannot create a company. Sign in with a different account.

Agency profile

An agency profile is a public page in the booking catalog.

1. Sign in and open Dashboard → Booking → My companies → Create agency. Use an account that is not a verified artist account.
2. Required: name, description, website, country and city from the list, logo and both consents. Social links are optional. The contact email is taken from your profile, so the account must have an email.
3. After creating the company you get a code. Send it to the artist, who confirms the link in their dashboard. An artist cannot request the link. A company with no confirmed artist is turned off after 6 days.
4. After the artist confirms, the profile goes to moderation. After approval it gets the Verified mark and appears in the catalog. For each next artist the owner generates a new code: it works once and for 6 days.

In the agency you can add managers and assign them regions, set default taxes and edit the profile. Changes to the profile go through moderation again. Only the owner sets a manager's regions; a manager without regions sees all requests.

If the agency is blocked by moderation or deleted, it is frozen: requests and holds can be read, but not changed, and the artists' calendars are hidden. Holds keep their places in the queue. When the agency is restored, everything works again. While it is frozen, hold deadlines are paused; when it is restored, they are extended by the length of the pause. Clients get a notification both times.

Unlinking. The artist can unlink an agency in Dashboard → Booking → Companies. Before that, the artist sees the agency's confirmed shows that are still ahead: they stay with the artist, and the artist keeps running them. The agency's other requests become read-only, its holds on the artist's dates are released and clients get a notification.

Moving to another agency. To accept an invitation or a code from another agency, unlink the current one first. The code is not used up by the refusal, so the same code works after unlinking. If the agency is blocked, turned off or deleted, it is marked Agency unavailable in the artist's list and can only be unlinked.

An artist left the agency. In the agency's requests such an artist is marked Not in the agency. A request that is not accepted yet can then only be declined. Shows that were already accepted stay with the artist.

An artist always approves the link to an agency, and an artist can have only one confirmed agency. Nobody can add an artist without their consent.

Regional managers: one agency link, many countries

An agency that books artists in several countries needs no separate page, account or inbox per country. Clients everywhere use the same agency link, and each request lands with the manager who handles that country. The owner sees the whole picture, and every manager works only on their own markets.

• Regions. The owner invites a manager in Team and adds the countries they handle. The manager sees and handles only the requests whose event country is in their regions.
• Automatic routing. A request for a show in Brazil goes to the manager for Brazil, one in Türkiye to the manager for Türkiye. Nobody sorts the inbox by hand, and request notifications reach only the people responsible.
• Full access. To give a manager every request in any country, leave their countries empty and turn on viewing all requests. While countries are set, the manager sees only them.
• Calendar and holds. A regional manager places holds only in their countries. Other agencies' holds, and bookings outside the manager's regions, show as Busy.
• Only the owner sets regions and access and can remove a manager from the team at any time. The manager sees their regions in Team but cannot change them.

Profile country in Settings does not affect which requests a manager sees: only the regions the owner set.

Agency agreement with an artist

The agency agreement is the long-term contract on representation between an agency and an artist, not the contract of a request. Only the agency owner and the artist see it. DJMetry keeps its terms, versions and reminders; it does not sign agreements and does not replace a lawyer.

The owner finds agreements in the agency cabinet under Agreements with artists, the artist under Agency. The list shows each agreement with its status and a summary of agreements ending in the next 90 days. Managers and clients do not see agreements.

• Term: start and end dates, with a bar of the time left.
• Auto-renewal: for how long, and how many days before the end a side can opt out.
• Exclusivity and territory.
• Commission, including for shows abroad.
• What the agency does for the artist.
• Notice period for termination.
• The document: a PDF or a link to a signing service.

On the agreement card: Renew, Edit, Terminate and History.

Active

The agreement is in force.

Ends in N days

The end date is close.

Under negotiation

No version has been agreed yet.

Waiting for your answer

The other side has proposed a new version.

Expired

The end date has passed.

Terminated

One of the sides has ended the agreement.

New version. Either side presses Edit, changes the fields, writes what was changed and presses Send for approval. The other side sees only the changed fields, old → new, and answers Accept, Counter-offer or Decline. Until the new version is accepted, the previous one stays in force.

Reminders. 90, 30 and 7 days before the end and on the last day, both sides get a reminder with Renew and Do not renew. When an agreement expires, you see a gentle warning; nothing is blocked.

History. Every version is kept: what changed, old → new, who, when and the comment, including accepted and declined versions and counter-offers.

DJMetry does not sign agreements and does not replace a lawyer. The agreement itself is signed by the parties, for example through a signing service.

Renewal

With auto-renewal, the agreement renews automatically on the end date for the agreed number of months, unless one side opts out in time.

• Don't renew works until the deadline shown on the card: the end date minus the opt-out period. After it, the agreement renews.
• Renew proposes a new period right after the end, for the same length. The other side accepts it like any new version.
• Reminders come 90, 30 and 7 days before the end and on the last day.

Termination

Either side can terminate the agreement today or from a future date, with a reason if they like.

• If the notice is shorter than the termination notice in the agreement, you see a hint, but nothing is blocked.
• A terminated agreement stays in the history, and the other side gets a notification.

Agency reliability

The agency page shows how the agency has handled requests over the last year.

Replies

The share of requests that got an answer.

Typical reply

The usual time before the first answer.

Cancellations

The share of accepted bookings that were cancelled later.

The numbers are counted automatically from real requests. Requests created from confirmed holds are not counted.

If the agency had fewer than five requests in a year, you see Not enough data yet. It says nothing bad about the agency: it is simply new.

How to send a request

Open the agency page and press "Make request". The form takes about a minute.

1. Choose the artist you want to invite.
2. Pick the event date. It cannot be in the past.
3. Choose the country and the city from the list. Typing a city by hand is not possible, so the place is always correct.
4. Add the venue, the budget and the conditions if you know them. These fields are optional, but they speed up the answer.
5. Press "Send request".

Required fields are marked with an asterisk (*). If the budget is lower than the artist usually accepts, you will see a warning, but you can still send the request.

After sending, the request appears in My requests with the status New. The agency gets a notification and answers you there.

When the date is taken

If the artist is not free on your date, you can still send the request or ask us to tell you when the date frees up.

When you are signed in and pick a date in the request form, we check it right away. If the artist already has a booking or a personal date on that day, you see a yellow bar with the Notify me button. Without signing in you see this right after sending the request.

• You can still send the request: the agency will answer whether it can fit you in.
• Press Notify me, and we will send one push notification and one email as soon as the date frees up.
• The link in that message opens the agency form with your date already filled in.
• If you send the request anyway, the same button appears right after sending.

All dates you are waiting for are listed in My requests → Waiting for a date. Press Stop notifying to remove one.

You can watch up to 30 dates at once. We never show why the artist is busy: the artist's schedule stays private.

Request stages

Every request moves through the same stages. The current stage is shown at the top of the request card.

New

The request has been sent and is waiting for the agency.

In progress

The agency is working on it: checking the date and the conditions. The client and the artist get a notification.

Accepted

The agency agreed to the booking. The client and the artist get a notification.

Paid

The payment is received. The agency marks it.

Artist on the way

The artist is travelling to the city.

Artist at hotel

The artist has arrived and checked in.

Artist on stage

The artist is at the venue.

Artist finished performance

The show is over.

Completed

The booking is closed.

Declined

The agency declined the request and gave a reason.

Payment can also be partially paid. The payment status is shown next to the main status.

Closed deal

When the artist has played, the agency has declined or the client has cancelled, the deal is closed: its documents can only be viewed.

• No longer possible: filling in or changing the deal terms, adding or changing the contract, filling in the client's contract details, changing the rider.
• Still possible after the show: adding participants (for example an accountant for closing documents), correcting a tax with a reason, viewing everything.
• In a declined or cancelled request, participants cannot be added.

Request participants

Invite colleagues to a request, so you do not have to forward emails.

Open the request and find the Request participants block. Enter a colleague's email and press "Add".

• People on the client side have the same rights as the client who created the request: they can write in the chat, cancel and restore the request, choose an alternative date, approve the rider and see the show day.
• On the agency side, only members of the agency team can be added. They see requests in the regions they are responsible for.
• A participant can be removed at any time.

After the show, participants can still be added — for example an accountant for closing documents. In a declined or cancelled request, they cannot.

Declining a request

If the booking is not possible, the agency declines the request and says why.

• The date is taken
• Budget doesn't match
• Not our format
• Other

The agency can add a short note for the client. The client sees the reason in the request and gets a notification.

Other dates instead of a refusal

When the agency declines a request, it can offer up to three other dates.

1. The agency chooses Declined, gives the reason and, under Offer other dates, picks up to three days.
2. Only days when every artist of the request is free are accepted. Past days and the requested date itself cannot be offered.
3. The client gets a notification and sees the dates as buttons in My requests.
4. The client presses one date and confirms. The request goes back to the agency, In progress, on that date.

Offered

The date can be chosen.

Date passed

The day is over, so it can no longer be chosen.

Already taken

Someone else booked the artist on that day in the meantime.

Only one date can be chosen. The agency and the artist get a notification about the choice.

Calendar

One calendar shows concerts, requests, holds and personal dates of an artist.

Concert

A show the artist already has, found by our concert radar.

Request confirmed

A confirmed booking on this date.

Hold

A temporary reservation. The first hold is orange, the next ones are purple.

Personal date

A day the artist is not available. The artist or the agency can mark it.

To mark a personal date over several days, select the first day, then hold Shift and select the last day.

Subscribe in Google or Apple Calendar. Press "Export .ics" and copy the link. In Google Calendar choose "Other calendars → From URL"; on iPhone open Settings → Calendar → Accounts → Add Account → Other → Add Subscribed Calendar. Paste the link. Busy dates will update on their own.

External calendar. Press "Import .ics" and paste a link to an .ics file. These days are marked as busy (shown as "external calendar" in the legend) and cannot be edited here. If the calendar shares only free and busy time, such days show as Busy in the connected calendar.

Views. Month and Year; on a phone there is also Week. The year shows 12 months, from one year back to two years ahead; tap a month to open it. In a month, each day shows the photos of the artists playing (up to three) and coloured dots by type; in the year, the day shows the main photo with the type colour as a ring.

Filters and summary. Filter by type, country, city and Shared (shows played together with other artists). Above the grid you see the number of shows, holds waiting and free days for the period. Filters are remembered for each calendar.

Agency calendar. The photo chips switch between All artists and one or several artists. Blocking a date, holding a date and .ics export or import need exactly one artist. Together with on an event lists the other artists of the line-up.

The subscription link is personal. The artist sees everything; a manager sees the details of their own agency or region and "Busy" for the rest. Do not share it. If it leaks, press "Revoke and create a new one": only your old link stops working.

Date holds

A hold reserves a date for a while, before the deal is final. Several holds on one date form a queue.

Only the agency can hold a date. In the calendar, choose a day and press Hold. Enter the organizer, the country and the city from the list, and, if you know them, the venue capacity and the client email.

Queue

The first hold on a date is first in line. Every next hold gets the next place.

14 days

A hold is valid for 14 days. When the time runs out, it ends and the next hold moves up.

Ask to confirm

If you are second or later, you can ask the first hold to decide. It gets a short deadline. If it does not confirm, the date goes to the next in line.

Confirm

Confirming a hold creates a confirmed request with the same date, place and capacity.

Under each hold there are three buttons: Move, Edit and Release.

• Move — choose a new date. You see how many holds each day already has and which place you will get. On the new date the hold goes to the end of the queue, and its 14 days start again.
• Edit — change the organizer, the country, the city, the capacity or the email. The place in the queue stays the same.
• Release — the hold frees its place in the queue, the next client moves up. It can be brought back with Undo or from the history. The client is notified unless the hold is brought back within 10 minutes.

Under the hold you also see a short history: who changed what and when.

Date taken

The agency accepted a regular request for this date, or another hold was confirmed. Your hold leaves the queue and comes back on its own, in the same place, if that booking is declined or cancelled.

Personal date

The artist marked this day as a personal date. Holds on these dates will be released, their agencies and clients will be notified. The holds come back on their own when the personal date is removed.

Agency left

The link between the artist and the agency was removed. Such a hold cannot be brought back.

Only the agency that created a hold can move, edit or release it. A confirmed hold already has a request, so it cannot be moved or edited.

Hold details and privacy

A hold can carry the event details, so a confirmed booking does not have to be typed again.

Event type

Club, festival, private event, corporate, wedding or other, plus a free name or format.

Start time

The time the set starts, in 24-hour format.

Budget

The amount and the currency. Visible only to your agency.

Note

Internal notes for your team. Visible only to your agency.

When the hold is confirmed, the type, the time and the budget go into the new request. The note stays on the hold: the client and the artist can read the request, so internal notes never get there.

If emails to the client email do not arrive (the address bounced or the client marked them as spam), the hold shows a red warning. Fix the address with Edit, otherwise the client gets no emails about the hold.

Holds of other agencies, and holds outside your regions if you are a regional manager, are shown as Busy: you see the place in the queue and the status, but not the client, the place or the budget.

The artist sees every hold on their calendar and can Decline one, with an optional reason. The agency and the client get a notification. A declined hold cannot be brought back.

A regional manager can hold dates only in the countries of their regions, so the country is required.

Two bookings on one day

We warn you before a date is booked twice, but we do not forbid it.

If the artist already has a booking or a personal date on that day, the window The date is already taken opens when you accept a request, change its date, or confirm, move or restore a hold. It says what is in the way, for example "already booked (request #12)", "the artist has a personal date on this day" or "busy in the artist's own calendar" (an event from a connected calendar).

• Cancel — nothing changes. Choose another date.
• Continue anyway — the action goes through. Use it on purpose only, for example for a second set the same night.

A date that is already confirmed by another hold cannot be taken this way. Release or move one of them first.

On the route

In a request, the agency and the artist see what the artist already has nearby around that date.

The On the route block lists the artist's concerts and bookings within about 600 km and two days of the event date: the date, the city, the distance and how many days apart.

If the artist is nearby, the block says Fits the route: the trip is shorter and cheaper, and the deal is easier to agree.

The client does not see this block. Bookings of other agencies appear only when you are allowed to see them. Prices are never shown.

Rider and press kit

The rider lists what the artist needs. The press kit has photos and texts for promotion.

• The artist or the agency uploads the main rider and press kit as PDF files.
• Each request gets its own copy, so changes for one event do not affect others.
• Every upload is a new version. Old versions stay in the history.
• The agency opens the document to the client. The client reads it and approves it for each venue.
• The client can leave a remark. The agency or the artist answers it.
• If a new version is uploaded, the approval must be given again.

Press PDF to download any version.

Deal terms and contract details

Deal terms are the agreed conditions of a show, and contract details are the legal details of both sides for a future contract. DJMetry keeps them in the request so everyone works from one version. It does not process payments and does not replace a lawyer.

Negotiations go by email, but what has been agreed is kept in the request: the agency fills in the deal terms and sends them to the client, and the client agrees. Both sides add their legal details for the contract.

Agency details. In the agency cabinet, the owner fills in the Contract details: legal name, registration and tax number, address, representative, position, basis of authority, email and phone for contracts, and bank details (recipient, IBAN or account, SWIFT, bank). The client sees them only after the request is accepted. The artist never sees them.

Client details. After Accepted, the client is asked to fill in the contract details. Choose Company, Sole trader or Private person. A company or a sole trader enters the name, the numbers, the address, the representative, the position, the basis of authority and a phone; a private person enters the full name, the country and the address. ID document numbers are not collected. Save to profile keeps the details for the next requests. The client's bank details are not asked.

1. Open the request and fill in the Deal terms.
2. For each artist: the format (DJ set or Live), the length, the set time and the soundcheck.
3. The deposit: the percent and the latest day before the event. Who pays the flight, the hotel (and its class), the transfers and the visas: Client, Agency or Not needed.
4. Cancellation by the client: the deposit is not refunded, 50% is refunded or everything is refunded. If the show is cancelled because of the artist, the client always gets a full refund. Also: posters by agreement, filming with consent, governing law and court, and anything else.
5. Press Send to client.

Agreement. The client sees a summary and presses I agree. The request then shows Agreed with the date and the name. If the agency changes the terms after that, the agreement is reset and the client is asked again. A draft is seen only by the agency.

Agency

Everything, including drafts.

Client

The terms sent to them, and the agency's contract details after the request is accepted.

Artist

Their own set, the logistics, promo and filming, the additional notes and whether the client agreed. No money: no deposit, cancellation terms or contract details.

DJMetry does not process payments and does not replace a lawyer. The deal terms record what was agreed; the contract itself is signed by the parties, for example through a signing service (see Contract).

Agency contract details

The agency's legal details for contracts with clients: legal name, registration and tax numbers, address, who signs, contacts and bank. The owner fills them in under Contract details; managers can only view them.

• Who sees them. The client — only after the request is accepted. The artist — never.
• Format checks. The IBAN is checked by its check digits, the SWIFT / BIC by its format. Phones are in the international format: + country code and number. Registration and tax numbers: up to 40 letters, digits, spaces and - / .

Client details for the contract

After the request is accepted, the client fills in the details for the contract: as a company, a sole trader or a private person.

• A company or a sole trader enters the name, registration and tax numbers, address, representative, position, basis of authority and phone. A private person enters the full name, country and address.
• Save to my profile for next requests is on by default, so the next request is filled in for you.
• No ID document and no bank details are needed.

Contract

DJMetry does not sign contracts and does not keep signatures in place of a signing service. The agency attaches the contract to the request as a link to a signing service or as a PDF and marks its status by hand.

Negotiations go by email. When the contract is ready, the agency adds it to the request next to the rider and the press kit: a link to an online signing service (DocuSign, Dropbox Sign, PandaDoc, Adobe Sign and others) or a PDF file. The agency, the client with the request participants and the artists of the request see it.

1. Open the request and go to the Contract tab next to the rider and the press kit.
2. Choose Link or PDF. A link must start with https, and the signing service is recognized by its address. A PDF can be up to 20 MB.
3. Add a note if you like (up to 500 characters) and save. Each new contract is a new version (v1, v2…) with the date and who added it. Old versions are kept.

Draft

The contract is being prepared. Only the agency sees drafts: the client, the participants and the artists see the contract from Sent for signature on.

Sent for signature

The contract has been sent to the client to sign. The client and the artist see it as Awaiting signature.

Signed

All parties have signed.

Cancelled

This contract is no longer valid. If it had been sent, the client and the artists see it as Cancelled.

The status is set by hand. DJMetry does not check signatures: the agency sets the status to match what it sees in the signing service.

Client. The client and the request participants can open the contract. After signing, the client can press I've signed, and the agency gets a notification. This is only a mark: the Signed status is set by the agency.

Artist. The artists of the request see the contract and its status.

A link opens in the browser, a PDF can be viewed or downloaded. The request card shows the contract status. When the contract is signed, the Payment block suggests marking the deposit. Nothing is blocked.

The agency owner and managers add contract versions and change the status (a manager in their own regions), as with the rider and request statuses.

Signing a contract

The agency sends a link to a signing service (DocuSign, Dropbox Sign, PandaDoc, Adobe Sign and others) or a PDF. The parties sign in that service; DJMetry only shows the status.

• The agency adds the contract and sends it: the status becomes Sent for signature (the client and the artist see Awaiting signature).
• The client opens the link, signs in the service and presses I've signed — the agency gets a notification.
• When all parties have signed, the agency sets Signed. If the contract is no longer valid — Cancelled.

Mark payment

DJMetry does not take or process payments: the client pays the agency directly. When the money arrives, the agency presses Mark as paid in the request; the amount, the currency and the deposit percent go in Payment → Edit.

The client pays the agency outside DJMetry: under a contract, an invoice or a bank transfer. DJMetry only keeps the record, so the agency and the artist see the same numbers.

1. When the whole amount has arrived, press Mark as paid in the request and confirm: the payment becomes Paid. On the site, choose Paid in Payment → Edit.
2. For a deposit or part of the fee, open Payment → Edit.
3. Choose the status, enter the amount received, the currency and, for a deposit, the prepayment percent.
4. If you like, add the agency fee, each artist's share and the taxes, then save.

Unpaid

No money has arrived yet.

Partially paid

A deposit or part of the fee has arrived.

Paid

The whole amount has arrived.

What the artist sees. The payment status and their own share. The amount after tax is calculated by the server, so the agency and the artist always see the same figure.

What the client sees. The client does not see the fees, the artists' shares or the taxes.

After the show. Once the request is Artist finished performance, taxes can be corrected only with a reason. Every change is in the Finance history (in the app: Payment history): what changed, the old and the new value, who changed it, when and why.

Only the agency owner can mark payment. Managers see it but cannot change it.

Payment, taxes and finance history

The agency keeps the money side of a request: payment, fees and taxes. Every change is logged.

In the request the agency sets the payment status (unpaid, partially paid, paid), the amount, the currency and the percent, the agency fee and the artist fee. In a request with several artists, each artist has their own fee and tax.

Agency tax

A percent taken from the agency fee.

Artist tax

A percent taken from the artist fee. The artist sees the amount after tax.

Artist calculates own tax

The artist gets the fee without tax deducted and applies their own rate.

Default rates. A new request takes the artist's tax from the agency's rate for this artist; if there is none, from the artist's profile; if there is none either, from the agency's general rate for artists. The Artist calculates own tax mode comes from the agency settings.

Finance history. Under the payment block, open Finance history: every change of fees, taxes and payment with the old and new value, who changed it and when. The artist sees the changes of the whole request and of their own fee and tax.

Corrections after the show. After Artist finished performance the rates are locked. If a tax was wrong, the agency owner presses Correct tax and must give a reason (3 to 500 characters). The change goes into the history marked Corrected after the show, with the reason.

Only the agency owner changes payment and taxes. Managers see them but cannot edit.

Payment history

Every change to the payment, the fees and the taxes of a request is recorded: what changed, the old and the new value, who changed it and when.

• The agency sees the history of the whole request. The artist sees the changes of the request and of their own fee and tax. The client does not see it.
• Corrections after the show are marked Corrected after the show and show the reason.
• In the app you can filter the history by payment, fees and taxes.

Correct tax after the show

After Artist finished performance the rates are locked. If a tax was wrong, only the agency owner can correct it, and only with a reason.

• Open the request, press Correct tax in the payment block, enter the new rate and the reason (3 to 500 characters).
• The change goes into the payment history marked Corrected after the show, with the reason. Everyone on the request sees it.

Tickets and hotels

The artist's tickets and hotel bookings are kept right in the request. The artist always has the current file, and whoever uploaded it sees that the artist got it.

Why you need it. Tickets get lost in chats and email threads, and nobody knows which version is current or whether the artist has seen it.

• For the artist: all the trip files are in one place, next to the event details.
• For the agency and the client: you can see whether the artist got the document, without asking.
• If plans change: a new file replaces the old one and the artist is notified, so nobody travels on a cancelled ticket.

1. Open the request, find the Tickets and hotels block and press Add a ticket or hotel booking. In the app, the add buttons are on each part of the trip: outbound, return and hotel.
2. Choose a ticket or a hotel booking. If the request has several artists, choose the artist: each document belongs to one of them.
3. For a ticket, set the direction and the transport. The date, time, flight or train, hotel name and traveller's name are optional, but they help the artist find their way around.
4. Attach the file: PDF, JPEG, PNG or WebP, up to 10 MB. The site does not accept HEIC; in the app, HEIC photos are converted to JPEG automatically. For a trip with a connection, upload a separate ticket for each leg.
5. The artist gets a push and an email, opens the file and presses Got it.

Agency

Sees all files and details, and uploads and changes any document in the request. A staff member who is only a participant of the request can just view them.

Client

Uploads and changes only their own documents. For an agency document they see only its status, without the file, date or booking number.

Artist

Sees their own tickets and bookings with the files. Artists do not upload documents: the agency or the client does.

Another artist on the request

Does not see someone else's tickets and bookings at all.

• Edit corrects the date, time, flight and other fields. The file stays the same.
• Replace puts a new file in place of the old one. The artist confirms it again, and the old file moves to Replaced versions. In the app, replacing a file is under Edit, and there is no list of replaced versions.
• Withdraw removes the document for everyone. If you picked the wrong artist, withdraw the document and upload it again.

Notifications. The artist is notified of the first file at once. Files uploaded within the next 10 minutes arrive as one summary. If the client uploaded the file, the agency is notified too. When the artist presses Got it, the side that uploaded the document is told. Notifications contain no trip details.

Where to see the status. The Tickets and hotel tile at the top of the request shows how many documents the artist has received and the departure time. In the app, this is the Tickets and hotels line in the request window, with the status on the right. When the deal is closed (the artist has played, the agency has declined or the client has cancelled), documents can only be viewed.

There are no reminders about missing tickets, because the artist may be travelling by car. An empty block is not an error.

Tickets contain personal data, so location and device data are removed from photos, and the file is deleted 90 days after the show (if the request has no date, 90 days after the upload). Replaced and withdrawn files are deleted too. The record stays, so download the file in time if you need it for your accounts.

Show day

On the day of the event everyone sees where the artist is right now: on the way, at the hotel, at the venue or done.

1. On the way — by plane, train, car or boat.
2. Hotel — the artist has checked in.
3. Venue — the artist is at the venue. An On stage timer runs from this moment.
4. Played — the show is over.

The status never changes by itself. Played is pressed only by the agency or the artist, and not before the day of the show: taxes and payouts depend on it. If the artist forgets, the client simply stops seeing the live progress, and the status stays as it was.

• Tickets and hotels. The client or the agency uploads a ticket or hotel booking in the request, as a PDF or a photo. The artist gets a push and an email, opens the file and presses Got it. An agency document shows the client only its status, without the file.
• Skip ahead. Forgot to press On the way? Go straight to Hotel or Venue. The skipped step is shown as skipped, without a time.
• Step back. A step marked by mistake can be undone: venue → hotel, hotel → on the way, on the way → back to the status the request had before.
• Confirmation. Every step asks for confirmation first, so an accidental tap changes nothing.
• "Are you on the way?" On the day of the show, in the afternoon local time, the artist gets one push if they have not set off yet (quiet hours are respected). If the start time is known, it comes no earlier than 6 hours before; otherwise from noon.

Step history. Each step shows who marked it and when, in the venue's time zone.

In Show contacts the agency can add up to 3 contacts: tour manager, promoter, venue or other. The artist and the client see them right away, with the Call and Message buttons.

Notifications

Important events come as a push notification in the app and as an email.

• A new request and every change of its stage.
• A change of the payment status.
• A new version of the rider or press kit, and remarks.
• Holds: a request to confirm, a hold that is about to end, a moved or released hold, a hold released because the date was taken or the artist marked a personal date, and a hold that came back on its own.
• Show day steps: on the way, hotel, venue, played.
• You were added to the request participants.

You can turn push notifications on or off in your phone settings.

Quiet hours and notification types

Choose what reaches you and when.

In Settings → Notifications, under Booking, there are two separate switches. They work for notifications on the site and for push.

Holds and watched dates

Holds of your agency and the dates you are waiting for.

Reminders

Payment, rider, the days before the event and a hold that is about to end.

Quiet hours hold back reminder pushes at night, by default from 22:00 to 08:00. They arrive when the quiet hours end. You can change the time and the time zone, or turn quiet hours off.

Urgent booking updates, the bell on the site and emails always arrive at once. Emails cannot be switched off by type.